Is Bud Light good? No, but it’s “drinkable.”
Posted: March 23, 2009 Filed under: Copywriting & Creative, Language | Tags: Advertising, beer, Bud Light, drinkability, reinheitsgebot, Slogans 8 Comments »Drinkability. That’s the claim to fame of Bud Light these days. Which, when you think about it, is truth in advertising, isn’t it? They don’t say it’s delicious or better than other beers, which might not be believable. No, they proclaim proudly that it’s, well, drinkable. And while I, a champion of the Reinheitsgebot beer purity law of 1516, might think a beer should actually taste good, perhaps that’s not what most beer drinkers care about. Is it drinkable? Sure. In the way that antifreeze isn’t, I suppose.
It’s one thing for your product to be poor (and most mainstream American beers have been poor since prohibition); it’s quite another when the advertising can only muster a “well, it’s not going to kill you” tagline. That’s when you know you’ve reached the bottom of the longneck. The bar at the bar has been set low. “Hey, don’t give me any of that undrinkable stuff. I’m looking for drinkability in my beer!” But then again, when your beer tastes like somebody already drank it, I guess that’s all you can say.
Wordcracker: Solutions
Posted: March 5, 2009 Filed under: Copywriting & Creative, Language, Vocabulary, Wordcracker, writing | Tags: Advertising, business writing, Copywriting & Creative, marketing, Solutions 4 Comments »It’s everywhere, this word solutions, especially in business, advertising and marketing. And although folks are pretty fed up with it and there is discussion all over the internet about how it is overused, I’m here to tell you that solutions will remain a part of advertising communication. After all, the best answer to a customer’s problem is always going to be the solution.
The problem–and it is such a big problem that I actually had a client tell me to avoid the word entirely–isn’t so much that the word is overused. It’s that the word is misused. Too often we see the word as an end-all, as if it means something or everything all on its own:
We sell solutions!
Used in this way, the word is empty. Who doesn’t sell solutions? But more importantly, solutions to what? This is akin to saying, “We provide services!” The only difference is that a solution sounds like a service that actually works. Still, the hollowness rings.
We also see the word in a lot of company slogans and descriptive taglines:
Advanced software solutions
Okay, a little more specific. But is software the problem and you have the solution? Or do you have solutions in the form of software? If the latter, we still don’t know what problems are being solved or how anybody benefits. There’s just too much dependence on the word solutions as a substitute for more specific, concrete language.
While the examples above cry out for a ban on the word, writer’s like myself in the trenches of persuasive writing still depend on it, and I won’t give it up without a fight. Here is an example that shows what, in my opinion, is an acceptable and even advantageous use of the word:
We create crime-fighting software applications that prevent check fraud and eliminate identity theft, real solutions that can protect your bank and your customers.
Now the word solutions is out of the limelight but still helps us position the software as a product that fully solves specific problems.
Solution will always serve nicely as an alternative for other much-used words, such as service and product. But it can’t be used as substitute for substance or for the language necessary to communicate a benefit to the prospect.
Only in the presence of the problem is solution the solution.
What’s your take?
Snow, a writer, and saints
Posted: March 3, 2009 Filed under: Copywriting & Creative, writing | Tags: Advertising, Gardening, Religion, saints Leave a comment »
A rare Memphis snow brought March in like a lion. This is St. Fiacre (7th C.) who guards our rosemary and other herbs in the backyard. I enjoy him because he’s known to fewer people than St. Francis of Assisi who stands in so many gardens and yards. Francis is the patron saint of animals, the environment and even a whole country–Italy. Fiacre, on the other hand, is the patron saint of gardeners and you can tell him apart, when he’s not cloaked in snow, by his spade and a bouquet of flowers that loosely makes a cross.
There are patron saints for just about everything. Some designations are official while others are just invented and perpetuated for fun (probably by irreverent copywriters). St. Hedwig as the patron saint of baldness, for example.
This photo got me to wondering. Who is the patron saint of writers? Turns out it’s another Francis––St. Francis de Sales––an important bishop in 17th Century France. He wrote some extremely influential books including Introduction to the Devout Life in 1608, and, as a result, was named patron saint of writers and journalists in 1923.
I wonder if his patronage extends to advertising copywriters. With a name like St. Francis de Sales you’d think so.
Of course there is, believe it or not, a patron saint of advertising: St. Bernardine or Bernardino of Siena. He was a great preacher and communicator who had an aversion to “indecent talk.” Just the guy the ad business needs.
Would you like a slogan with that?
Posted: February 27, 2009 Filed under: writing | Tags: Advertising, marketing, Slogans 4 Comments »
I have always been bemused by the Rally’s/Checker’s line:
You Gotta Eat
Now there’s a line to choke on. To be fair, the restaurant company’s official slogan is Little place, BIG TASTE. But You Gotta Eat seems to permeate all of their TV commercials. And, to me, it’s like saying, “we all have to eat something whether we want to or not, so it might as well be a cheap puck of protein from our place.”
Hardly mouthwatering.
If they wanted to somehow imply that Checker’s is irresistible, then it seems like they would have just said so: It’s got to be Checker’s or Just gotta eat at Checker’s. Maybe their commercials are designed to target political dissidents on hunger strikes. Come on, Gandhi, you gotta eat, for crying out loud!
The problem is we don’t know what it is supposed to mean. Obviously I think it is a terrible line for a restaurant. And, really, BIG TASTE, is only a little better, even if it is in ALL CAPS. Vomit is a big taste, too, but I don’t want any of it.
I found a nice blog here that takes a fun look at slogans and gives them a thumbs up or a thumbs down based on sound advertising principles. I agree with the guy in just about every case. It’s a great little tutorial in slogan writing. And it reminds us that, even when it fails, advertising can be as entertaining and fun as it can be annoying.
Euphemism can lead to copywriting sin
Posted: February 19, 2009 Filed under: Copywriting & Creative, Ethics, Euphemism | Tags: Advertising, Copywriting & Creative, Ethics, Euphemism, marketing Leave a comment »For a writer in advertising, marketing, or PR, euphemism is a way of life. Fat girls are full-figured. Old people are in their leisure years. Used cars are pre-owned or, as a former client preferred, “new-to-you cars.” Gambling is gaming. If you write for the White House these days, you don’t just come out and say people are hungry; you say they have low food security. If you write for a lying politician, you say that he misspoke. And baring a breast at the Super Bowl is called a wardrobe malfunction. This is nothing new. It’s as old as language itself. One of my favorites? The Civil War, once called the War of Northern Aggression throughout the South, became afterward “The Late Unpleasantness.”
Some euphemisms are meant to make exclusive things more inclusive. A Christmas tree becomes a holiday tree. Halloween parties become harvest parties. Prayer becomes a moment of silence. And we use a lot of euphemisms for the sake of politeness in a civilized society. A good many bodily functions and their euphemisms come to mind.
But when does euphemism become lie? I came across a good example recently. A camera company marketed its products as “focus-free.” Listed as a benefit, this sounds good, like fat-free, hands-free, hassle-free. In reality it is a form of Orwellian doublespeak, designed to make you think a drawback is actually a benefit. A focus-free camera is one in which the lens is fixed. The focus cannot be adjusted at all, manually or automatically. This results in many pictures that really aren’t in focus.
You could say that literally the company is telling the truth; the camera is free of focus. But the intent? To make it sound like a desirable feature. The problem for even the most conscientious, upstanding, and ethical copywriters is that we don’t always know what we’re writing about. Copywriters don’t have the time and aren’t getting paid to be investigative journalists (and certainly not to investigate the hand that feeds us). If the camera company gives us a list of benefits to include like this:
Lightweight
5 megapixel resolution
Focus-free
then we easily assume (as we are meant to) that focus-free is a good thing and we list it accordingly. Put on an exclamation point–Focus-free!–and you really have something exciting. The result, however, may be an unhappy consumer. And a loss of goodwill.
Although a copywriter is probably better than most at discerning BS when he sees it (or creates it), there are times, I am sure, when we are just as gullible as anyone else. We have to have some faith in our clients in order for them to have faith in us. So we really never know how many times we may have misled our target audience. This of course, opens up all kinds of questions.
How culpable are copywriters? Aren’t we merely wordsmiths for the messages our clients want to create? And shouldn’t we assume our clients tell the truth? Usually a copywriter doesn’t determine the facts to be conveyed. He determines how they will be conveyed subject to the approval of the client. Notwithstanding, can’t both the facts and how they are conveyed add up to an “untruth?” Is the graphic designer less culpable than the copywriter? What about the account executive? What about the magazine that publishes the ad? As an independent copywriter, I have the ability to choose my clients to some extent, and I choose them carefully, knowing full well that my work may only be as ethical as the clients I write for.
Just like the consumer, however, copywriters are often given just enough information to be dangerous. I hope in all my years of copywriting that I haven’t led people down the garden path, and if I have, I would like to apologize. My intentions have always been honorable, and if “mistakes were made,” it was only because I “miswrote.”
How NOT to promote your cause
Posted: February 19, 2009 Filed under: Language | Tags: Advertising, autism, LinkedIn, marketing, People First Language, strategy 1 Comment »Every once in a while, I check out the Answers section of LinkedIn and even chime in on questions about writing and advertising. One question was sort of a riddle:
“What is inappropriate with this statement in an advertising campaign: ‘A family with an autistic son.’”
There were answers ranging from “it’s an incomplete sentence,” to a more on-target response from someone whose son had Asperger’s Syndrome and thought there was nothing about it that was inappropriate.
My answer addressed what I see as the fundamental problem with the phrase, which is that the whole family doesn’t have a son, only the parents. A very good answer, in my opinion.
Soon I got an email from the questioner, who admitted that I had a point but then went on to explain “the main answer,” which was all about political correctness. “Autistic son” should have read “son with autism.” It’s about People First Language, I was admonished, putting the person ahead of the affliction.
I could argue about all that, about how an adjective doesn’t diminish the importance of the noun that it modifies. I could argue that you really need to get your language straight before you worry about how PC it is.
But the real problem for me was this. I was set up. The motive here was to educate people about People First Language, which is fine. But in the process, the questioner took a position of all-knowing superiority. He corrected me. This is not how you win friends and influence people.
As it was, only a very few people answered the question and got the “benefit” of his email. Many more, surely, read the question but chose not to answer. How many more people could he have reached had he taken a different tact? He would have served his cause better by going ahead and explaining People First Language from the start (including us in his cause rather than setting us up for failure) and then asking a legitimate question for the professionals on LinkedIn. He missed an opportunity to share and was condescending instead.
I am sure the questioner meant well and is probably a better person than I. But, unfortunately, he came across as —let me make sure I get this right—a person of arrogance.
When skill trumps experience
Posted: February 19, 2009 Filed under: Copywriting & Creative | Tags: Advertising, Copywriting & Creative, creative, freelance writing Leave a comment »Early in my career I had a potential client call me and ask if I had any experience writing package copy. You mean like “Net Wt. 12 oz.,” I asked? I was joking, of course, and went on to say that I hadn’t but thought I surely could. She said she needed someone with experience and hung up. I think it was for a paint remover.
More recently, I was approached about writing a brochure for a private golf club here locally. “Do you play golf?” the woman asked. The simple answer was no. However, I grew up playing on a par 3 course. I have a set of clubs. I know the rules and the lingo. I know my *?# from 18 holes in the ground. But in the end she went with someone who was a real golfer. Funny, considering that since then I have worked on projects for a major corporate golf sponsorship, an international golf tournament, even several brochures for a maker of golf clubs.
So my question to you is this: do you want a golfer or do you want a writer? A good promotional writer can write about almost anything, mold the message for any medium, and all the while make you believe he lives and breathes golf. Of course, I have limits. I describe, inform, entertain, persuade, and sell. If you need highly technical writing about molecules, say, or you want a writer to write in depth about quantum physics for an audience of scientists, then hire a technical writer or a scientist. Please.
Writers, graphic designers, anybody who engages in a creative profession or, for that matter, approaches his job with some amount of creativity are, by and large, a versatile lot. That’s why it is unfortunate when they are pigeonholed. For many people, their expertise actually holds them back, keeps them doing the same old things and keeps them from getting new challenges. To be creative you need the opportunity to face new challenges. It is often a new challenge that fosters the greatest creativity.
As a freelance advertising and marketing writer, I am a generalist. I know a little about a LOT of subjects. I learn what I need to in order to make the job a success. Write what you know. That’s not the same thing as write what you’ve always known. I learn all the time, on the spot. I work hard to know what I’m talking about, and better yet, to sound like I know what I’m talking about.
My only real expertise, then, is writing, itself. And as a freelancer, I can’t afford to be a duffer.
Want to promote your business? Get over yourself.
Posted: February 19, 2009 Filed under: Copywriting & Creative | Tags: Advertising, Copywriting & Creative Leave a comment »That’s the first thing I tell a new client. Stop blah, blah, blahing about your employees’ 3,000 years of combined experience and your ability to do this and your knowledge about that and your corporate mission statement and your past successes. IT’S NOT ABOUT YOU. It’s about your prospect. What does he want? What does he need?
Instead of telling your prospect that you are great, show how you can empower him to be great. Instead of telling him how many clients you have, tell him how much business you can help him win. It’s a simple shift in thinking, outward instead of inward. And it involves knowing your prospect well, what his concerns are, what his goals are. Don’t talk in general about how you are a problem solver. Identify your prospect’s problems and offer solutions. Here’s a typical example of what I’m talking about:
A commercial real estate company that helps clients find or develop suitable office and distribution space wanted me to revamp their website copy. The original was mostly inward, about the company, in fact the headline was:
Experience. Strength. Performance.
Generic words like these are rarely compelling because they really don’t say anything. What’s the quality of the experience? How much strength? What kind of performance? There’s such a thing as poor performance, after all. And, most importantly, what do these words have to do with the prospect?
The new headline:
Ultimately, you’re not looking for a business building. You’re looking for a way to build business.
Okay, now we’re not talking about ourselves; we’re talking about the prospect, to the prospect, and at the same time showing that we understand what they really need–to be more successful. The supporting copy then reinforces the idea:
. . .we understand that you need more than distribution, manufacturing, or office space. You need better efficiency, added flexibility, a superior location, room to expand, and a whole host of other requirements that can make the difference in your success. That’s why we work hard to forge strong relationships with each of our clients, serving not merely as a landlord but as a real landlord partner. We can look beyond the usual and the ordinary to find or develop the perfect fit: a building for your business that will allow your business to build.
Sure there are plenty of “we” in this but also lots of “you.” Put the two together and you start to engage the reader one-on-one. You start a conversation. And that can lead to a relationship.
